Palapa uses advanced security and end-to-end encryption to provide private messaging and internet calling services to users around the world. Your calls and messages are always encrypted, so they can never be shared or seen by anyone except you and the intended recipient.

Information you provide

Account Information. You register a telephone number when you create a Palapa account. The telephone number is used to provide our services to you and other Palapa users. You can optionally add other information to your account, such as profile name and profile picture. This information is encrypted end-to-end.

Messages. Palapa cannot decrypt or access the contents of your message or call. Palapa creates end-to-end encrypted message queues on its server for sending to devices that are temporarily offline (e.g. Phones whose batteries have died). Your message history is stored on your own device.

Additional technical information is stored on our server, including randomly generated authentication tokens, keys, push tokens, and other materials needed to make calls and send messages. Palapa limits this additional technical information to the minimum required to operate the Service.

Contact. Palapa can optionally find contacts in your address book who are Palapa users, using a service designed to protect the privacy of your contacts. Information from contacts on your device is sent to the server in the form of a hash to determine which contacts are registered.

User Support. If you contact Palapa User Support, any personal data that you can share with us is stored only for the purpose of researching this problem and contacting you about your case.

Manage Your Information. You can manage your personal information in the Settings Palapa application. For example, you can update your profile information or choose to activate additional privacy features such as the Registration Key PIN.

Information we can share

Third Party. We work with third parties to provide some of our services. For example, our Third Party Provider sends a verification code to your telephone number when you register for our Services. This provider is bound by their Privacy Policy to protect that information.

Another example where Palapa might need to share your data:

  • To comply with laws, regulations, any applicable legal processes or government requests that can be enforced.
  • To enforce the applicable Terms, including investigation of potential violations.
  • To detect, prevent or resolve fraud, security or technical problems.
  • To protect from damage to the rights, property or safety of Palapa, our users or the public as required or permitted by law.